General Terms of Usе

  1. Definitions
    The COMPANY means “Capitera Pharma” EOOD.
    CPA means Consumer Protection Act.
    PDPA means Personal Data Protection Act.
    SITE or INTERNET STORE means the web site of www.shop.capitera.eu.
    VISITOR means an individual, who visits the web site www.shop.capitera.eu.
    USER, CONSUMER or CUSTOMER means individual, who uses the online shop at address www.shop.capitera.eu.
    GOOD, ARTICLE or PRODUCT means the products, offered by the Company.
    PERSONAL DATA means personal data, as per the meaning of PDPA.
    PAYMENT ON DELIVERY means payment on delivery as per the meaning of Postal Services Act.
  2. General provisions
    The present web site is owned by “Capitera Pharma” EOOD, with headquarters and address of management: town of Plovdiv, postal code 4023, Industrial Area, residential district “Trakia”, 31 Nedyalka Shileva Str., recorded at the Commercial Register under Unified Identification Code 205206668, with identification number, as per VATA BG205206668, telephone: +359 32 60 99 18, Email: office@capitera.eu.
    The entire content of the web site is a subject to copy rights, owned by the Company. No part of the present web site should be interpreted as providing you with consent or authorization for usage of pictures, trade marks, logos or other information, derived from the present web site. The copying or downloading of information from the web site does not transfer the copyrights over this information to you. The content of the present web site can be continuously modified by the Company.
    The usage, copying and distribution of any part of the web site, without the written approval of the Company, is prohibited. Provisions of links to the present web site are allowed with approval of the Company, with the exceptions of references to the “BLOG” section. In the “BLOG” section of the site, the Company publishes proprietary articles and pictures, made by its employees and other sources, who have provided rights for usage as per the relevant legislation. The publication of pictures, quotes from articles and articles, taken by the “BLOG” section of the site is allowed only when the source is stated, particularly, the published materials to be accompanied by an active link to the original article in the “BLOG” section of the site.
  3. Registration/Account
    The registration at the web site is voluntary and free. The registration and account creation is performed during the placement of the first order from the online store. The registration is required only for orders of products from the online store. The site can be freely browsed by Users, without requirement for registration. The fields, which are required to be filled during the registration process, are marked by an asterisk. At the successful completion of the registration process, the User will receive confirmation email.
    The customers of the online store of the site should have bank account in order to enjoy all functionalities, provided by the store.
  4. Goods and information
    Only the goods, allowed by the system to be added to the Cart, according to the mechanism of operation of the store, can be bought through electronic order. The complete information about the goods, offered for sale through the online store, including, but not limited to, ingredients of products, sizes etc., is provided.
  5. Prices
    All prices, shown at the site are in BGN and are valid only as of the time of their publication. The Company reserves the right to change the prices without notification. The prices of goods, shown in the store are final prices, including all taxes and fees, but not including the price for delivery. The price for delivery is 5.00 BGN if the amount of the order is less than 30.00 BGN. The deliveries are performed by Speedy AD. All orders with value above 30 BGN are with free delivery.
  6. Orders
    Orders can be placed only by registered Users, who have agreed to the General Terms and Conditions. Each order of the user is accompanied by bill of goods and invoice. The invoices of purchased products is performed only in BGN. The delivery time-frames depends on the terms and conditions of Speedy AD and the place for delivery. Usually, the deliveries are received up to 24 hours, if the order was accepted up to 13:00 hours and up to 48 hours,
    if the order was accepted after 13:00 hours. The delivery options can be modified by the Company at any time. After the placement of each order, the User receives confirmation, that his/her order is received and the confirmation contains all data, related to the order. After the placement of the order, the User may be contacted by our employee in order to confirm his/her desire to receive the order placed. After order confirmation by the Company, the User receives e-mail message, in which the Company confirms the order for processing and as an attachment, the User receives bill of goods for the confirmed items, containing all required data and descriptions. If required, the bill of goods can be downloaded by the account of the User. When the goods are dispatched, the User receives an email, stating that the goods of his/her order have been dispatched as well as a notification to expect and SMS message from Speedy AD, detailing date and time for delivery.
    The Company does not guarantee the availability of the ordered items. In case that it is not possible to fulfill its obligations, due to the fact that the ordered good is not available at stock, the Seller, within 24 hours, in business days, after the receipt of the purchasing order, informs the user, through phone call to the number, provided in the registration form or through email message to the e-mail address, provided by the user for unavailability of the goods and the possibility to modify the order as per his/her discretion.
  7. Payment
    The User can pay the price of the ordered goods by using one of the options for delivery and payment, provided in the Cart. If the User selects the option for delivery by courier and payment at delivery, he/she must pay the price of the ordered articles, plus the delivery price of the courier, when he/she receives the goods.
    Despite of the selected payment method, all payments are performed only in BGN. By the acceptance of the present General Terms and Conditions, the User provides his/her explicit and unconditional consent to pay in advance to the Company the complete selling price of the goods, ordered by the online store, when electronic means of payment are used
    Together with the goods, the User receives invoice, which details the ordered goods and the selling price, payable for it. When the payment is performed through the method of payment at delivery, the Buyer transfers to the courier sum, equal to the total payable amount (including the price of the order and price of delivery), which is recorded in the transfer documents (certifying the transfer of the goods form the courier
    to the Customer), which serves as receipt. By signing of the transfer document, the Customer authorizes the courier to transfer, on his/her behalf and account, the sum to the Company, which is the selling price of the delivered order.
    The web site www.capiterapharma.eu provides the opportunity for card payment by Visa, Visa Electron, Master Card or Maestro, issued by Bulgarian banks, by ePay.bg account and Easypay. All electronic card payments, through an account at ePay.bg and Easypay are performed through the systems and web sites of ePay.bg and of Borica. The web site www.shop.capitera.eu does not store data of cards and personal payment accounts.
    The payment terms and conditions of ePay.bg, Easypay and Borica apply in case of card payment or payment, performed through an account at ePay.bg.
    The user must send his/her inquiries, related to how to make a online payment through a bank cart to the customers’ service center of the relevant bank, issuer of the card. It is particularly important to consult with the issuer of his/her cart, if he/she wishes to make a payment by debit card Maestro or Maestro Borica, for which the various issuing bank have different rules for usage a of a code, replacing the CVV2 code.
  8. Contract
    The contract for remote sale between the Company and the User is considered as concluded as of the moment of confirmation of the relevant order by the Company. During the placement of an order, the Customer received confirmation message to his/her email address, that his/her order is accepted. Before the dispatching of the ordered goods, the Company has the right to contact the Customer, using the phone number, provided by the Customer, in order to clarify details in relation to the order and/or delivery.
    The Company is not liable for non-fulfillment of an order in cases, when the User has provided untrue, incomplete and/or inaccurate data, including when the User has provided incomplete, inaccurate or fake address or telephone.
    The User is obliged to keep the secrecy of his/her user name and password. Each order, dispatched through the online store, will be considered by the Company as regular, if during its placement are used user name and password, accepted by the system as valid, despite of the fact that the same credentials may be used by an individual, different by their holder.
    In case that a Customer has selected the option to pay for the goods upon delivery, the distant sale contract is considered as canceled, when:
  • The Customer does not pay the invoice to the courier at the time of delivery.
  • The Customer has provided wrong or incomplete address or is not present at the stated address in the day of delivery and does not answer the provided contact phone numbers in order to discuss with the courier the acceptance of the delivery.
  1. Delivery of ordered goods
    The delivery of the goods, ordered through the online store is performed by Speedy AD.
    Deliveries are made only at the territory of Bulgaria. At delivery, the recipient signs a transfer document, which certifies the precise performance of the order. The Customer is entitled with the right to use the option “Inspection before payment”, free of charge, for each order.
    The delivery time-frames depends on the terms and conditions of Speedy AD and the place for delivery. Usually, the deliveries take place up to 24 hours if the order is accepted up to 13:00 hours and to 48 hours, if the order is accepted after 13:00 hours.
    The delivery options can be modified by the Company at any time. Under unexpected and not foreseen circumstances, the Company reserves the right to extend the delivery period while providing information to the User.
    The goods are delivered to the recipients by hand, against signature, where larger deliveries (as per the judgment of the individual, making the delivery), are delivered to the entry of the building. In case of inability or difficulties for the personal transfer of the delivery to the recipient, the deliveries are handed over as follows:
    A. for business address - to an individual with place of work at the provided address, by recording the name of the individual, who has accepted the delivery.
    B. for home address – to a member of the household, by recording the name of the individuals, who accepted the delivery.
    In case the handing over of the delivery is not possible, not due to a default of the Company or the courier, the individual, performing the deliveries dials the contact phone, provided by the Customer in order to specify at which office of the courier, the Customer can get his/her delivery. In case the handing over of the delivery is not possible, not due to a default of the Company or the courier, and inability to contact the Customer, the distant sale contract is automatically terminated.
  2. Return and complaints in relation to goods
    The Customer is entitled with the right to draw back from the present contract and to return the goods, ordered from www.capiterapharma.eu, without stating a reason, without a requirement to pay compensation or forfeit, with the exception of the costs, provided for in Article 54, Paragraph 3 and Article 55 of the Consumer Protection Act, within 14 days, counted as of the date of the delivery of the ordered goods.
    When the Customer exercises his/her right to withdraw from the Contract, the Customer must send or provide the goods back to the Seller or to an individual, authorized by the seller, with no undue delay and not later than 14 days, as of the date, on which the Customer received the goods and had informed the Company about his/her decision to withdraw from the Contract as per Article 52. The deadline is considered to be complied with if the Customer sends or provides the goods back to the Company before the expiration of the 14-days period. The Company can postpone the refund of the sums to the Customer until the goods are received.
    In case that the Customer exercises his/her right to withdraw from the Contract, as per Article 52 of CPA, the Company pays the bank fees for the refunding.
    When the Customer has ordered more than one article/product but exercises his/her right for withdraw, as per Article 52, and returns only one product, the Contract between the Customer and the Company remains in force and effect for the remaining goods. The Customer covers the courier expenses in both directions and the Company refunds the price of the returned article and the bank fees.
    In order for a returned product to be accepted, it is required:
    A. To inform the Company in writing, complying with the provisions of Consumer Protection Act, at e-mail: office@capitera.eu.
    B. To return the products to the address of the Company by providing them to Speedy AD.
    C. To select a refund method for the sum paid for the products. Through a bank transfer, you should provide IBAN of the account at which you wish to receive the money. In case of payment of the goods by the Customer at delivery, the sum is refunded/returned to the Customer through a bank transfer with the exception of the cases, when the Customer has explicitly stated that he/she wishes the sum to be refunded to him/her, in cash, at office of Speedy AD.
    D. To provide the products to the courier and cover the courier expenses. The Company should receive the products in their original box/packing, with a label, receipt, invoice and other accompanying documents, if there are such, without indications that the secondary packaging of the goods was opened and/or used by the Customer, with no external signs of damage, crushing or treated in any manner. The same applies to the primary packaging as well.
    You can address your questions in relation to complaints and return to office@capitera.eu or phone +359 32 60 99 19.
    The User must keep the goods, received by him/her and to ensure the preservation of its quality. The integrity of the product and its label should be intact. In case that the above stated conditions are not fulfilled, the Company reserves the right to refuse the acceptance of the returned goods and not to refund the sum, paid by the User. The Customer is entitled with the right to receive only the value of the goods returned as it was during its order and purchasing.
    In case of complaints and return of products, including order with free delivery, where the value of the articles in the order goes below the sum of 30.00 BGN, the Company reserves the right to deduct the price for ordinary delivery from the sum, provided for refund.
    The Customer is entitled with the right to file a complaint for each discrepancy between the goods and the agreement, when, after the delivery, during the initial inspection, discrepancies with the sale contract are established.
    When filing a complaint for an article, the User can claim refund of the sum paid, replacement of the article with another one, complying with the agreement, or a discount of the price.
    When filing a complaint for an article, the User can claim refund of the sum paid, replacement of the article with another one, complying with the agreement, or a discount of the price. The complaint is filed to the Company or to an individual, authorized by the Company, at email office@capitera.eu. When a complaint is filed, the User states the subject of the complaint, the preferred method for settlement of the complaint, respectively, the amount of the sum claimed, and provided address and contact phone.
    When filing a complaint, the User must enclose the documents on which the claim is based:
    A. Receipt or invoice;
    B. Protocols, acts or other documents, establishing the non-compliance of the goods or services with the agreement;
    C. Other documents, establishing the grounds and amount of the claim.
    The Customer cannot claim refunding or reduction in price, when the Company agrees to replace the goods with new one within one month after the filing of the claim by the User.
    The Company will refund to the Customer the sum paid as fast as possible and not later than 14 day after the receipt of the returned goods. “Capitera Pharma” EOOD refunds the sum, paid by the Customer for ordered goods:
  • through bank transfer to a bank account (IBAN), provided by the Customer,
  • postal money order, when such method of refunding is explicitly requested by the Customer.
  • In case of payment of the goods by the Customer upon delivery, the sum is refunded/returned to the Customer through bank transfer or postal money order, depending on the explicit preference, provided by the Customer.
    In case of a complaint or return of products, included in an order, which benefits from a discount or promotional vouchers, “Capitera Pharma” EOOD withholds the discount.
    In case that the User decides to withdraw from the remote purchase and sale contract and wishes to return only part of the articles or does not want any of the articles of the order, the costs, related to the courier service are on the account of the User.
  1. Personal data protection
    The Company is personal data administrator. By the acceptance of the present General Terms & Conditions, the User provides his/her its indefinite explicit and unconditional consent, up to its possible explicit written cancellation, the personal data, provided by him/her to be collected, stored, processed and used by the Company and third parties, authorized by the Company, for the purposes of correct performance of the remote sale contract and delivery of ordered goods, for business analyses, aimed at improvement of the services, provided by the Company, for marketing and advertising purposes and for analyses, performed by the Company, for provision of information, related to marketing campaigns, promotions and tombola, organized by the Company, with the exception of the explicit objection of the Customer, provided to the following e-mail address: office@capitera.eu.
    The personal data, which are required for the Company to collect from its Customers, in relation to processing and delivery of their orders, are stated in the registration form and in the Cart during order.
    The provision of personal data is absolutely voluntary by the User and the User can, at any time, receive information about the usage and processing of his/her personal data, as well as to request his/her account, containing personal data, to be deleted by sending a written request to office@capitera.eu.
    The Company does not provide the personal data of its Users to third parties, outside of the scope of the above mentioned circumstances, related to delivery of orders and in circumstances, provided for by the law, and takes all required and reasonable measures for the protection of personal data.
    In case of a suspicion by a User, that his/her account is used illegally, he/she must immediately contact the Company.
    The Company does not have access to card data and authentication data, used for payment by credit or debit card, or through ePay.bg account and does not register or store such data in any way. Such data are accessed by the bank, issuer of the card, ePay.bg and the Banking organization for payment and usage of cards in Bulgaria – Borica.
    They guarantee the security of Customer’s data.
  2. Cookies policy
    www.shop.capitera.eu uses cookies in order to analyze the behavior of the users of the site and to improve the user's experience. In order to improve the functionality of our site, we use Google Analytics.
    The web site www.capiterapharma.eu may incorporate links to other web site, which are outside of our control. We cannot be liable for the protection of personal data or the content of these web sits, but we provide these links, in order to help our visitors and user to find more information in specific subjects.
  3. Miscellaneous
    The Company provides freely only the goods, shown at the web site, in the way in which they appear. Goods, which are subject to special regulations are offered only to customers, authorized by the relative legislation. The entire information, presented on the site, including, but not limited to, design, availability and prices of goods is valid only as of the time of its presentation.
    The Company reserves the right to modify it at any time without notification. It is a responsibility of the User to regularly check the terms and conditions of use of the site, as well as the provided information for prices, availabilities etc.
    In case that the User has made voluntary subscription to a newsletter, the Company has the right to send newsletters to the email address, provided by the User. The User can cancel his/her newsletter subscription at any time.
    The accounts of Users, who a violating the terms of use of the online store, as well as accounts of Users, who use them not for the intended purpose, may be deleted. For Users who systematically do not look for their deliveries/cancel (outside of the scope for cancellation, described in Section X of the present Terms & Conditions) orders, send with an option for payment upon delivery and abuse that method of payment, may be imposed with requirement for temporary or permanent usage of electronic payment method. For the purposes of the present provision, under systematically it should be understood three or more not looked for/canceled (outside of the scope for cancellation, described in Section X of the present Terms & Conditions) orders, no matter if the events are consecutive or taking in consideration their periodicity and value of each one of them. The Company is entitled with the above rights in relation to Users who have not looked for/canceled (outside of the scope for cancellation, described in Section X of the present Terms & Conditions) order at value above 30.00 BGN as well.
    The present General Terms & Conditions apply to sales of goods to end Customers for personal use. For purchasing of goods by natural or legal entities with the purpose of reselling, please contact us at office@capitera.eu, in order to provide an individual offer.
    The provisions of legislation of Republic of Bulgaria, which is currently enforced, are applied to the matters, not settled by the present General Terms & Conditions.
    The Company strives to settle all disputes in amicable manner and in case that all such options are used, the disputes are settled by the authority for Alternative Settlement of Disputes (ASD) of the Consumer Protection Committee, competent court or online at the EU platform for settlement of disputes between online merchants and users at: ec.europa.eu/odr.
    The Company is not liable for any errors which can appear on the site due to any reasons, including those, caused by changes, adjustments, technical reasons etc.
    The Company reserves the right to publish advertising banners of any type and/or links in any part of the site, in compliance with the legislation in force.